This is the standing of HR Guy in our community - the further right, the more of a Wikinut they are!
Leading is a skill as well as an art. It can be learned, but there first has to be a foundation of integrity to build upon. Watching and emulating how successful leaders lead can pay huge dividends in the long run. Joe Paterno was one of those leaders.
One of the worse things you as a businessperson can do is ignore request for return phone calls. These are missed opportunities and once they are gone, it will be very difficult to get them back.