Pages tagged with Customer Care

A guide on the type of customers you will encounter in the retail industry.
Shifting gears from being transactional to conversational
I was one of the people who jumped for joy when the ATM machines finally came to Montreal. No longer would I have to wait in long lines to get to the teller at the bank. It was a perfect solution for quick access to getting cash or paying bills. But you know when they dissolved the ne...
In this article I am going to show you how to ask the hardest question. The hardest question should be asked regularly of your customers, employees and even your spouse.
What are the occasions when you resolve to express patience and occasions when you will get annoyed, still keep your calm. When you will just express your feelings and literally fly off the handle?
Everyone you speak to on your way to the 'decision maker' is important. You will learn to write down the names of the people you speak to on the way to your decision maker and be on your way to connecting and developing a relationship with them. Teleconnecting is a set of skills and...
Truly connecting, whether in person, over the phone, through the written word or smoke signals, it is key to be present in the moment or you will miss something and it will probably be important. Teleconnecting Skill #3 is to remind us that all the most important events are happening...
'Teleconnecting' is the name that has been given to a specific set of skills and concepts, forms and formulas for effectively measuring customer satisfaction over the phone while placing an exclamation mark on your customer's decision to do business with you. These skills are also ef...
The skill of ‘Matching Energy’ has been primarily developed around the proactive follow-up satisfaction "Courtesy Call", which effectively measures customer satisfaction while placing an exclamation mark on your customer’s decision to do business with you. Whether making an out...
To make people return to get more finances, we have to give them more of value
Everyone has experienced either good or terrible customer service. Certainly, the latter is not a pleasant experience. Businesses today seem not to be caring so much about how customers feel about their services and products, all they need is their customers money.
Learning is never old and the human behavior and history repeat itself life a circle..
an essay on dealing with difficult customers, written by a customer service professional for customer service professionals.
While you are racking your brain to figure out why business is down, a host of people have pieces to the puzzle. Once you figure out how to gather these pieces, the picture will become clearer.
Every day you make decisions about your business. You aim to make those decisions well and continue to grow and be profitable. Tap into the best source you'll ever have for information you didn't even know you needed from the people who have already made the decision to do business ...
Today is "The Great Online Shopping Festival." There is much hype about online shopping, but Iin India, the customer is not the king but a victim.
This page is about my issues with the poor Customer Service
Managing customer expectations has always been one of the most interesting challenges faced by any business. Yet even in business it is ultimately people who make the decisions and those decisions made are based on personal preferences. It is therefore a key part of an holistic approa...
Difficult customers are part of your business and you cannot avoid them.
The relationship with customers is one of the factors which influences the reputation, sales and growth of the organization. Every firm must focus on the need to develop the relationship with customers for long term stability and success, here are few points by which we can improve ou...
This article is about dealing with different kind of customers. We must treat them in a kind manner to win over their heart
Customer Service is one of the fastest growing jobs nowadays. But being a customer service rep is not that easy and dealing with a customer over the phone is a tough job that requires much attention, patience, listening and lot of understanding.
Read on to find out why learning Indian English is important...
Here it comes around again..that dreaded weekly food shop, where you take your life in your hands as you navigate the isles with a dodgy trolley, and a lot of stressed out parents, while little Johnny screams at the top of his lungs that he wants the loo...Get the picture...? It's eno...
In any business,a customer plays a very crucial role.without customer care,customer service,customer feed back no one can thrive on good business.
Username
Can't login?
Password