Pages tagged with Customer Loyalty

In this article I am going to show you how to ask the hardest question. The hardest question should be asked regularly of your customers, employees and even your spouse.
'Teleconnecting' is the name that has been given to a specific set of skills and concepts, forms and formulas for effectively measuring customer satisfaction over the phone while placing an exclamation mark on your customer's decision to do business with you. These skills are also ef...
The skill of ‘Matching Energy’ has been primarily developed around the proactive follow-up satisfaction "Courtesy Call", which effectively measures customer satisfaction while placing an exclamation mark on your customer’s decision to do business with you. Whether making an out...
Business use loyalty programs to lock customers to their brand. However, these programs fail to work most of the time. This article tries to explain why loyalty programs usually fail to work.
We all make call to resolve the problems we face on a regular basis, yet the quality of service by many organisations have declined dramatically over the years. Here are some thoughts about he customer service challenges many businesses face today and questions whether the modern call...
There are many restaurants but we keep going back to only few of them: due to two equally important parts: food quality and service quality. Many restaurants can achieve food quality but unfortunately, not many restaurants are achieving service quality. If service quality is achieved,...
This article is about brand loyalty and its importance in contemporary business environmernt. Integrating the elements of customer satisfaction and commitment, brand loyalty echoes favorable consumer attitudes typically expressed with repeated purchases.
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