Pages tagged with Customer Service

From banks to sports, chatbots continue to add a major impact with benefits for both the business and its customers, as well as the environment. Check out which bots are new to the scene as summer hots up.
And they call it progress... to speak with a human voice, now that would be progress
The chatbot industry continues to grow at pace. More vendors are launching platforms to provide a chat service to the huge number of businesses, enterprise and SMB, who want more active and helpful bots on their websites or social media presence. Bots are being used to handle customer...
A guide to some of the useful resources for creating a chatbot for a website
Customer Service can be an effective way to meet other's needs, honor their dignity and provide the caregiver a sense of satisfaction. These simple steps can help to make your experience what it should be.
During 40 years of providing Counseling, I learned that not everyone is entitled and therefore not everyone leaves the interview happy.This can be stressful for the service provider. I suggest the enclosed strategy.
A pretty, twenty-something damsel walks into your quaint salon, which happens to be quite the neighbourhood hair revelation! Having been beauty-schooled, you smile and ask her what you could get her. Her lips purse and you hear a rather miffed ‘Earl Green Tea’.
A guide on the type of customers you will encounter in the retail industry.
Shifting gears from being transactional to conversational
Assistance, a beautiful word but I think it is a thing of the past. There are various ways we can be assisted and as many ways or more that people refuse to assist us.
Well, we've been at FNB for more than two hours, and all we've accomplished is to have Father emotionally and mentally raped by the FNB staff, in particular the fat horrible bitch we'll refer to as Nazi here.
Our endless punishment for daring to do business with First National Bank continues in this tale of horrors...
We're at FNB and our lives are being wasted away, as some incompetent girl on the FNB staff is twiddling around this way on her computer and fucking about that way, but she simply doesn't have the competence to do anything.
Well, here Father and Mother and I are in FNB. Father came to upgrade his credit card to platinum so that he can earn "e-bucks" aplenty.
It's a general rule in business that your focus should be your customer. However, I think the idea with that was that you focus on your customer's needs and satisfaction with the business you are conducting with him.
Well, it's Sunday morning and I decide to start going. I first cycle 40 minutes on the stationary bike in front of the television, as I had been doing now for a few days since I had hit some fitness inspiration wave and would like to make the best of it before it passes.
If you have done any work on your home or you have had any work done on your house, you know that Lowes and Home Depot are two of the biggest home improvement stores in the United States. My family is remodeling our home to sell it and we have visited both of these stores. What we w...
Few days later, Marzeus gets an email from a Dakira Weban at ABSA bank. Their attitude is enough to make one hurl with having your faith shocked in mankind's banks.
Marzeus is angry. He really feels that he shouldn't have to go to all of this trouble because of a fault that ABSA Bank made, yet if he's to see his money again, he'll just have to. It would appear an employee at ABSA stole his money and now everybody keeps covering for each other an...
Have you ever had more than one and a half thousand rands stolen out of your bank account, and then the bank tries to make you understand you're nothing in their eyes and not worth checking into the problem? So have Marzeus. We continue to discuss his journey to solve a simple probl...
Imagine you were a customer in a retail store and the sales person was rude to you and clearly having a bad day. Would it make any difference to you if the person was old or young, or if the reason they were having a bad day was one you could sympathize with?
These days fast-food is becoming slow food. The queues of people waiting to be served, and their methods of serving make for an agonisingly painful wait for the food, which when it finally does arrive, is usually not exactly as we ordered. This short story is about a recent Sunday ...
I was one of the people who jumped for joy when the ATM machines finally came to Montreal. No longer would I have to wait in long lines to get to the teller at the bank. It was a perfect solution for quick access to getting cash or paying bills. But you know when they dissolved the ne...
This is a personal story that happened many years ago and was before I actually got a good job as a therapist.
completely new to member service? or just feeling like your in a rut and cant get excited about your job, Everyone you see or talk to puts you in a bad mood? remember just a few simple guaranteed to make an impression steps.
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