Pages tagged with Customer-Service

In this article I am going to show you how to ask the hardest question. The hardest question should be asked regularly of your customers, employees and even your spouse.
Everyone you speak to on your way to the 'decision maker' is important. You will learn to write down the names of the people you speak to on the way to your decision maker and be on your way to connecting and developing a relationship with them. Teleconnecting is a set of skills and...
Truly connecting, whether in person, over the phone, through the written word or smoke signals, it is key to be present in the moment or you will miss something and it will probably be important. Teleconnecting Skill #3 is to remind us that all the most important events are happening...
'Teleconnecting' is the name that has been given to a specific set of skills and concepts, forms and formulas for effectively measuring customer satisfaction over the phone while placing an exclamation mark on your customer's decision to do business with you. These skills are also ef...
The skill of ‘Matching Energy’ has been primarily developed around the proactive follow-up satisfaction "Courtesy Call", which effectively measures customer satisfaction while placing an exclamation mark on your customer’s decision to do business with you. Whether making an out...
When did 'Sales and Service' become 'Sales and Marketing'? It didn't happen overnight. No, there has been a long, slow, steady and painful decline in service. But let's think of ways you can enhance your business by building employee and customer loyalty through a simple follow-up ...
Every business should have a way of tracking the share of online voice and looking at the extent to which comments, reviews and tweets about the business are positive or negative. The business can then take action to improve the situation and make sure that the online comments about t...
Learning is never old and the human behavior and history repeat itself life a circle..
an essay on dealing with difficult customers, written by a customer service professional for customer service professionals.
While you are racking your brain to figure out why business is down, a host of people have pieces to the puzzle. Once you figure out how to gather these pieces, the picture will become clearer.
Every day you make decisions about your business. You aim to make those decisions well and continue to grow and be profitable. Tap into the best source you'll ever have for information you didn't even know you needed from the people who have already made the decision to do business ...
This page is about my issues with the poor Customer Service
Avon is business growing both publicly and on the internet. Representatives have several questions about Avon. I wrote an article to help both representatives and customers
How to put yourself out of business in a few easy steps
There is an old adage that the customer is always right, mostly this relates to seeing things from a customer's perspective. The need for feedback stems from a desire to learn. Ultimately each business produces products or services that are of use to others, yet not all clients view t...
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